Mmmmmm, that felt good
Jul. 22nd, 2002 06:26 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sierciaI actually just wrote a letter to the folks at Stride Rite. Writing letters of complaint is usually something I stew about, but never actually do. I'm glad I took the time to do it today.
Dear customer service,
I'm writing to express my displeasure in a recent shopping experience in one of your stores.
Let me say first that I have been consistently pleased with both the quality of your products and the service provided by the sales personnel in my local store. However, I was gravely disappointed to visit your store this past weekend (July 20th) to find that there were no more summer sandals in stock at all; that they had not even simply sold out, but had been returned to make room for the fall shoes.
Now, I've never thought that the lead times in retail clothes stocking policies were particularly realistic, but at least when shopping for adult clothing or shoes there can be a reasonable expectation that one's size will not change overnight. When the question regards clothing and shoes for infants and toddlers, the lead times found in other facets of the retail industry become completely unrealistic.
My husband and I had bought our daughter's first pair of sandals less than a month before (from your store, after she was fitted for them by your sales person) and she has already outgrown them. While the fact that children will outgrow their clothes unexpectedly and often quickly is always part of being a parent, I certainly would not have thought that a leading children's retailer would be so short sighted as to leave their customers stranded high and dry should their kids outgrow shoes purchased at the beginning of the season.
I find the fact that we were unable to purchase a second pair of sandals in the middle of the summer from a store that specializes in children's shoes is unacceptable. But even if we had made aware by the salesperson at the time of our original purchase that the store would only have sandals in stock for a few more weeks, we might have been able to plan appropriately, and would probably have bought an additional pair of sandals at that time, and not been at all unhappy to do so. Now, however, having been unable to make the additional purchase and unable to keep my daughter in shoes that fit her, I am left angry, frustrated, and unlikely to patronize your store again.
Sincerely,
Jennifer Cox
jenn.cox@verizon
I wonder if I'll get any kind of response.
Dear customer service,
I'm writing to express my displeasure in a recent shopping experience in one of your stores.
Let me say first that I have been consistently pleased with both the quality of your products and the service provided by the sales personnel in my local store. However, I was gravely disappointed to visit your store this past weekend (July 20th) to find that there were no more summer sandals in stock at all; that they had not even simply sold out, but had been returned to make room for the fall shoes.
Now, I've never thought that the lead times in retail clothes stocking policies were particularly realistic, but at least when shopping for adult clothing or shoes there can be a reasonable expectation that one's size will not change overnight. When the question regards clothing and shoes for infants and toddlers, the lead times found in other facets of the retail industry become completely unrealistic.
My husband and I had bought our daughter's first pair of sandals less than a month before (from your store, after she was fitted for them by your sales person) and she has already outgrown them. While the fact that children will outgrow their clothes unexpectedly and often quickly is always part of being a parent, I certainly would not have thought that a leading children's retailer would be so short sighted as to leave their customers stranded high and dry should their kids outgrow shoes purchased at the beginning of the season.
I find the fact that we were unable to purchase a second pair of sandals in the middle of the summer from a store that specializes in children's shoes is unacceptable. But even if we had made aware by the salesperson at the time of our original purchase that the store would only have sandals in stock for a few more weeks, we might have been able to plan appropriately, and would probably have bought an additional pair of sandals at that time, and not been at all unhappy to do so. Now, however, having been unable to make the additional purchase and unable to keep my daughter in shoes that fit her, I am left angry, frustrated, and unlikely to patronize your store again.
Sincerely,
Jennifer Cox
jenn.cox@verizon
I wonder if I'll get any kind of response.
