I actually got a response!

[siercia]

I sent my letter off to Stride Rite customer service yesterday evening, and I had the following response from them in my inbox when I got to my computer this morning.


Dear Jennifer,
Thank you for your comments. We currently still have inventory in a variety of sandals. They include the "Cisco," the "Summer," the "Minnow," and the "Morris." You did not specify a size that you were looking for, but if you call me at 1-800-650-7708 extension XXXX, I can assist you in finding a sandal for your daughter. Unfortunately, most of our retail stores are gearing up for the back to school sales coming up in August. I apologize to you for your unpleasant shopping experience.
Thank you for your visit to our site.
Sincerely,
Amy Shiplett
Stride Rite Corporation
Consumer Relations


While I'm still frustrated, I'm pleased they were so responsive. I didn't have time to call them today, but I'll be calling tomorrow to see if they have what we want.

Comments

[dietbubba.livejournal.com]

Amazing they didn't send you a canned response. I believe that deserves a "yay!" even though the whole experience has been frustrating.

[siercia]

I agree. They've probably kept me as a customer, although we'll see how helpful Miss chickie is tomorrow when I call them.

On a side note

[gala.livejournal.com]

My mom used to be a stitcher for Stride-Rite. :)